Before starting with customizations, please go through the Administration Guide of the ITSM Portal. In this guide, we will go discuss the customization in more depth. Also, the basics of customizations can be found there. are already documented in the Administration Guide. Some general information about settings, security, etc.
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Of course, you still need to do some manual steps to add customizations for new features but your existing code and your customizations will be overtaken during the upgrade process. If you follow this guide, then all your customizations will be untouched during the upgrade process. We try to keep the upgrade process as simple as possible even if your instance of the portal is highly customized. When designing customization options, we always think about how our customer will use them and how the upgrade process of the portal will be. By clicking on a specific topic, you will directly jump to this section: There are several areas of customizations available for the ITSM Portal v3. This document will go through the customizations in more detail and will refer to the Administration Guide for some topics. Some information about customizations are already documented in the Administration Guide. to very heavy customization of pages, views and the backend API. The options range from very light customization of the colors, logos etc. From the beginning of the development process, itnetX kept in mind that the portal will be customized by our customers. With the itnetX ITSM Portal you have very rich options to customize the look and feel of the portal.
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